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Shipping & Returns

Our Shipping & Returns Policy

1. Shipping Information

  • Shipping Destinations: We ship worldwide.

  • Processing Time: Please allow 3 business days for handling and packaging your order.

  • Shipping Costs: The cost of shipping will be calculated at checkout based on your location and the size of the artwork. Customs fees for shipments outside the European Union are not included in the shipping cost and are the responsibility of the buyer.

  • Delivery Time: Delivery times vary based on your location and the shipping method chosen. Typically, for national orders, you can expect to receive your artwork within 5 business days after it has been shipped. For international orders, delivery times may be longer.

 

2. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package until it arrives at your doorstep.

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3. Packaging

We take great care in packaging your artwork to ensure it arrives safely. Artworks are carefully wrapped and protected with appropriate materials. In the unlikely event that your artwork arrives damaged, please contact us immediately.

 

4. Returns and Refunds

  • Return Eligibility: If you are not satisfied with your purchase, you can return the artwork within 14 days of receiving it. To be eligible for a return, the artwork must be in its original condition and packaging.

  • Return Process: To initiate a return, please contact us at contact.manef.art@gmail.com with your order details. We will provide you with further instructions on how to return the artwork.

  • Return Shipping Costs: The buyer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returning your artwork.

  • Refunds: Once we receive the returned artwork and confirm it is in its original condition, we will process your refund. Refunds will be issued to the original payment method within 5 business days. Please note that original shipping costs are non-refundable.

 

5. Damaged or Defective Items

If your artwork arrives damaged or defective, please contact us within 3 days of receiving your order. Provide us with photos of the damage and we will work with you to resolve the issue.

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6. Contact Information

If you have any questions or concerns about your order, shipping, or returns, please contact us at contact.manef.art@gmail.com

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